Terms, cancellations and refunds

Last updated 19 October 2026

These terms apply to orders placed on this website or at the kiosk in our shop at Nimai Tower, Udyog Vihar Phase IV, Gurugram.

Orders and prices

• All prices are in Indian rupees and include GST. A GST tax invoice is issued for every paid order.
• An order is confirmed once it is paid (or, where cash at pickup is offered, once it is placed). Online orders not paid within the time shown are cancelled automatically.
• Items and pickup slots are subject to availability. Everything we serve is pure vegetarian.

Pickup

Collect your order at the counter at the pickup time you chose, using your token number and name. We hold orders for a reasonable time after the pickup slot, but food and drinks are best fresh, so please come on time.

Cancellations

• To cancel, call us as soon as possible. If we haven't started preparing your order, we'll cancel it and refund you in full.
• Once preparation has started, we may not be able to cancel or refund it.
• If we have to cancel your order (for example, an item runs out or the shop closes unexpectedly), you get a full refund.

Refunds

Refunds go back to the original payment method (UPI, card or bank) through Razorpay, usually within 5–7 working days, depending on your bank. Cash payments are refunded in cash at the counter. A credit note is issued for every refund.

Problems with your order

If something is wrong or missing, tell us at the counter or call us the same day and we'll make it right.

Contact

Chai Garam - Nimai Tower
412-415, Phase IV, Nimai Tower, Udyog Vihar, Sector 18, Gurugram, Haryana 122015